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shanenoni
Level 1

My credit card has stopped mid Oct. I’m with the CBA. Anyone else have this issue?

 
2 Comments 2
NikkiG1
Level 2

My credit card has stopped mid Oct. I’m with the CBA. Anyone else have this issue?

Yes I'm having the same issue with Commonwealth Bank.  Since 29th October for me.

Rejeil_O
QuickBooks Team

My credit card has stopped mid Oct. I’m with the CBA. Anyone else have this issue?

Hello there, @NikkiG1.

 

You'll have to make sure that your CBA accounts are already in Direct Feeds to continue downloading your bank transactions in your QuickBooks Online account.

 

You can read this article for more detailed information: Update Commonwealth Bank connections to Direct Feeds.

 

However, if you're CBA account already connected to Direct Feeds, you can contact our QuickBooks Support to check your QuickBooks Online account. Please follow these steps on how:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

If you have additional questions, feel free to leave a message in the comment section. I'll be happier to help. Take care, and have a good day.