However, if you're CBA account already connected to Direct Feeds, you can contact our QuickBooks Support to check your QuickBooks Online account. Please follow these steps on how:
Go to the Help menu from the upper-right corner.
Enter "Contact Support" in the message field.
Select I still need a human.
Click the Contact Us button in the reply.
Type your concern in the box, then hit the Continue button.
Choose the Send a message option.
Fill out the necessary fields.
Note: The support hours of Plus, Essentials, or Simple Start are from 6:00 AM - 6:00 PM, Monday to Friday. Then 6:00 AM - 3:00 PM on Saturday. And, if you're using the Advanced version, you can contact us any time on any day.
If you have additional questions, feel free to leave a message in the comment section. I'll be happier to help. Take care, and have a good day.