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When I try to create a new invoice the number comes up as 587.
The next invoice number SHOULD BE 641
Why is this happening?
I rang support. After half an hour I simply confused the poor woman in Singapore.
Can anyone tell me why the next invoice isnt working?
Please and thank you
Zappy
Hi Zappy,
Thanks for posting in the Community!
There could be an edited invoice/sales form number when this behavior is encountered. Let's run an invoice list report in your QuickBooks Online to verify if the invoice numbers used. Here's how:
I recommend also checking your Audit log to verify if there were changes made to an invoice/sales forms. Here's how:
The audit log shows you the most transaction edited or most recent events. Click on View to see the History made.
Furthermore, I can see the previous contact you've made has been escalated to our senior support for further investigation.
Drop by again in the Community if you need more help with QuickBooks Online.
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