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rebecca42
Level 1
posted
‎May 05, 2021 09:00 PM
last updated ‎May 05, 2021 4:00 AM

GST Tab - Unexpected error For weeks now my GST tab hasn't been loading and says come back later. I need to lodge my bas using this information. Can anyone help?

 
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1 Comment 1
Kristian_S
QuickBooks Team
QuickBooks Team
‎May 06, 2021 12:02 PM

GST Tab - Unexpected error For weeks now my GST tab hasn't been loading and says come back later. I need to lodge my bas using this information. Can anyone help?

Hi rebecca42, 

 

Thanks for bringing this to our attention. Could you please give me the exact error message with any code that shows there?

 

This can sometimes happen when your Tax settings in QuickBooks do not match what you have set on the ATO's side.

 

If you go to the GST tab, then go to Settings > Tax Settings, you will need to configure the options there so that they match up with what the ATO is expecting.

 

This information includes Lodging Frequency, Accounting method and PAYG.

 

Would love to know more about what exactly is happening on your side to better understand this issue and resolve it.

 

Kristian. 

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