I completely understand that working around persistent GST and emailing problems for three whole weeks takes up a lot of time. That's a big time sink!
To confirm the quickest path to a fix, can you clarify whether your customer isn't receiving the invoice due to an email issue, or if they are receiving it? But it shows an incorrect GST calculation? Giving me that detail will immediately help me identify the problem and provide the correct fix.
With that in mind, since this has been going on for 3 weeks, the absolute quickest way to get a complete resolution is to connect you with our Live Support Team. They can see your screen, find the root cause, and investigate it further.
Here is the way to connect:
- Click the Help (?) button located at the top of your QuickBooks screen.
- Choose Contact Us.
- Write a brief note explaining the issue.
- Select Start a Chat or Get a Callback to talk to an expert immediately.
For effective communication, please refer to our support hours: Get help with QuickBooks products and services.
The Community is always here if you need anything else.
