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Hi,
I lodged our OCT-DEC19 BAS statement in QB for the amount of $4952.00.
I went onto my My Gov account and paid the owing gst - however the ATO said we only owed $4367.67.
So because my bank account is linked to QB it posted over the transaction of $4367.67 into QB.
Now when I go to the GST section and go to click 'Record Payment' it still has the owing amount as $4952.00 - how can I fix that?
1) how do I amend the QB BAS owing amount to reflect the $584.33 difference?
2) how do I match the bank posted amount of $4367.67 to the BAS owing amount (once its been adjusted)
Thanks,
Hello there, ClareH,
Thank you for the details you provided. This certainly helped me to assist your situation.
Based on the details, it seem that we'll need to unlodge BAS to correct this data. To do that, you'll want to contact our QuickBooks support. They have the tools to help you do this.
Here's how:
Please note that due to COVID-19, our support hours has changed, Furthermore, there is limited staff. Check it here: https://quickbooks.intuit.com/learn-support/en-us/open-programs/contact-support/01/433872#M8555.
Stay in touch with me if you have other concerns.
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