I cannot setup GST. It gives me error: Another tax rate is already using this name. Please use a different name. (code: "INDIRECTTAX-11202").Can't see Rates in Settings.

Artem-Yagofarov · ‎April 06, 2025

I have setup LeadConnector before setting up GST, so it might have configured a GST Rate on the back end. When I go to GST > Settings, there is no Rates menu item, so I cannot remove it. What should I do?

CharmieH

We can view the tax rates by using the Edit rates button in the GST section and include the inactive rates to check if there's an existing tax rate name you wish to set up, Artem. Let me outline the steps so you can view your tax rates.

Here's how:

Go to GST, then select Settings.
Click the Edit rates.
Select the Gear icon and tick Include inactive.

If you can't see the same tax name, we can clear the cache to see if the issue is browser-related. Cache clearing can help restore the program to its default settings. Web browsers store cache to speed up loading data and images you frequently access. However, over time, this cache can become outdated and corrupt, leading to issues like this.

Additionally, you can use other supported web browsers to access QBO. Please refer to this article for more information: QuickBooks Online supported browsers.

Moreover, you can utilize this helpful resource to check how much GST you owe in QuickBooks Online: GST Liability Report.

Do you need more help setting up your GST, Artem? If so, feel free to reply below with your questions. We'll get back to you as soon as possible. Have a great day!

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I cannot setup GST. It gives me error: Another tax rate is already using this name. Please use a different name. (code: "INDIRECTTAX-11202").Can't see Rates in Settings.

I cannot setup GST. It gives me error: Another tax rate is already using this name. Please use a different name. (code: "INDIRECTTAX-11202").Can't see Rates in Settings.