Hi Rosy,
There can be a number of reasons why your pay events aren't lodging with the ATO. Firstly, you need to be sure you are following the steps for setup correctly - this resource can help you review the setup, but primarily you need to ensure you have e-lodgement and STP enabled in your Payroll Settings, your ATO Settings have been set up correctly (also in payroll) and that you have provided the ATO with your unique Software ID Number and Software Provider (Keypay).
If you are seeing a specific error when trying to lodge (eg Error: CMN.ATO.PAYEVNT.EM92172, or something similar) please refer to this list of common errors and how to resolve. Typically this is due to a mistake in your ATO Settings, the incorrect Software ID Number has been provided to the ATO or so on. This guide will take you through the steps on how to resolve each error.
If you are seeing 'validation' errors when trying to lodge your payrun (eg Tax File Number is invalid) please refer to this list of validation errors and how to resolve. These are normally to do with something in a specific employee's settings, invalid amounts in a payrun or so on.
If you are seeing no errors at all, have previously been able to lodge via STP successfully and have not changed anything in your settings, please be aware that as per the ATO a lodgement can take up to 72 hours to process. However if you have concerns about this specific pay or update event I would also encourage you to reach out to our Support Team directly on 1800 046 038 as they have the tools to pull up your information, record this particular use case and investigate further.
-Kass
