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Hello jackson-chan-reg,
Thanks for posting in the Community!
You can allocate the refund for the overpayment using an Expense transaction and allocate it to Accounts Receivable. Here's how to:
If the payment was downloaded in the bank transactions tab, you can categorise it as expense and use the same account under Accounts Receivable.
Check this link to learn more about recording customer refunds in QBO: Handle customer overpayments in QuickBooks Online.
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