After I import an invoice template from MSWord the fields <deposit> and <amountpaid> do not show a value. <amountdue> = (<total> - <amountpaid> - <deposit>) but it fails

Hello there, @YuneecDronesAustralia. Welcome to QuickBooks Community! Let me further assist you in sorting this issue so you can see the details you need in the invoice template. 

The Deposit field is an optional portion you can enable and add to your invoices. It is mainly use to subtract a customer deposit from the total to calculate the balance due.

Here's how you can turn it on: 

1. Go to the Gear icon. 
2. Select Account and Settings. 
   
3. Select Sales tab.
4. In the Sales form content section, click the pencil icon.
5. Turn on Deposit.
6. Click Save and Done.
   
   

Additionally, I’ve included these articles that’ll help you design and import custom form styles for your forms in QuickBooks Online.

• Customise invoices, quotes, and sales receipts in QuickBooks Online.
• Add, customise, or remove logos on sales forms.
  
  

Let me know if there's anything else that I can help with managing your invoices by leaving a reply below. I’m always glad to help in any way I can. Have a wonderful day!

it was already activated but the deposit filed is actually working thanks... I realised I don't use deposit as I accept a payment instead...

AmountPaid is the field that does not show or give value to...

As you can see in the Air Template the $137.76 deposit/ is not showing?

I am using Online Simple Start.

But since it is an option in my settings I would expect it to be available for use...

I understand the 3 Custom Fields are not available ... not a problem ... but the very basic Deposit or partial payment <amountpaid> should be able to be seen in invoices

As you see in the entry below there is a value for Amount received... yet <amountpaid> has no data! 

Thanks for coming back, sales151.

I appreciate you for providing us with a screenshot and in-depth details of your concern. Yes, the Deposit field is available in the sales forms template. We'll need to edit the imported style (Airy template) and enable the Deposit field in the Footer section. See the screenshot below for our reference:

Here's how to include the Deposit field:

1. Go to Settings on the top menu.
2. Choose Custom form styles.
3. Tap Edit on your Airy invoice template. 
4. Click the Content tab.
5. Select the Footer section on the sample template.
6. Under Display, place a checkmark on the Deposit field. 
7. Press Done. 

When creating an invoice, tick the Customise tab and choose the Airy template. Here's an article you can refer to for more details about customising invoices, quotes, and sales receipts in QuickBooks Online. Just in case you need a report that lists all invoices that are due on a particular day or date range, we can run the Transaction Detail By Account report. Here's how: 

1. Go to Reports from the left menu.
2. In the Go to Report field, enter Transaction Detail By Account.
3. Choose the Transaction Detail By Account report.
4. Tap Customise.
5. Select the date range.
6. Tick Filter to open up the filters.
7. Set the Transaction Type filter to Invoice.
8. Set the A/R Paid filter to Unpaid.
9. Press Run Report.

Feel free to visit our Sales and customers page for more insights about managing your company's income and customers.

Tag me in your reply if you have any other follow-up questions or concerns about managing your invoices. Just reply to this thread and I'll get back to you. Have a great day. 

Sorry but that is not helping with MY problem..

My Problem is not DEPOSIT.. that is working.

My problem is AMOUNT PAID . that field is NEVER populated and cannot be referenced in the invoices.

Know we know that AMOUNTDUE is equal to TOTALNEWCHARGES - DEPOSIT - AMOUNTPAID... 

but I need to show the AMOUNTPAID on the invoice to show the customer that they have reduced the Invoice to the new AMOUNTDUE value.

In the EZ Maps Fields it clearly states that they is a field called <amountpaid>.

I modified the AiryPro to include this field and as you can see in the import process it accepts and maps it in QB... 

Yet it NEVER populates it. It's a bug or something that has been then for over a year and I don't understand why it has not been fixed.

Hi there, sales151. 

Allow me to share additional information on how to show the amount paid on the invoice into QuickBooks Online.

When encountering unexpected behavior, we can perform basic browser troubleshooting to fix the issue. There are times that the browser is full of frequently accessed page resources or damaged. 

We can start by accessing your account in a private browser where this mode doesn't save your searches, visited pages, log-in details, and cookies.

Here are the keyboard shortcuts: 

• Google Chrome: Press Ctrl + Shift + N
• Mozilla Firefox: Press Ctrl + Shift + P
• Internet Explorer: Press Ctrl + Shift + P
• Safari: Press Command + Shift +N

If it works,  we'll have to go back to your regular browser and clear the cache to get rid of the accumulated site data. Clearing it will refresh the system, and you'll be able to work with clean trash.

If the issue still persists, I'd suggest contacting our Customer Care Team for further assistance. They'll be able to perform an escalation whenever needed for you to get back on track. 

You can check out this article to learn more on how to import custom form styles for your invoices: Import and design custom form styles for your invoices

I'd appreciate it if you'd update me on how the steps work. I want to make sure this is taken care of.

I do not use a browser. I use iOS App or MacOS App.

 Thanks anyway.

 Don’t understand why this is so hard, or not been fixed before? Surely  I’m not the only person who wants to see an AmountPaid value on an invoice???

I appreciate your prompt reply and for sharing some clarifications, @YuneecDronesAustralia.

Intuit released an update to stop the support for QuickBooks Online (QBO) Mac and Windows Desktop App on April 20, 2021.

With this, the app will no longer receive live support and software updates. Thus, you may experience some issues while using the QBO App in your Mac platform. As a way around, you'll want to access your account in a regular web browser. This way, you can seamlessly manage your invoices.

In regards to accessing your account via the iOS App, you'll want to ensure your QBO Mobile App is up to date to isolate the issue. 

When everything is set, you might also want to utilize this link for reference inefficiently recording your customers' payments: Record invoice payments in QuickBooks Online.

I'll be around if you need more help with your invoices or QuickBooks. Keep safe and have a good one!

While appreciate all the responses to date.. not one of you can show that the feature actually works.

 Yes the iOS app is up to date..

i tried the web version 

And the <AMOUNTPAID> field DOES NOT WORK!!!

How do I get this fixed ??

We don't want you to be inconvenienced in any way. Please be assured that assisting you is our highest priority, @YuneecDronesAustralia.

Since you're still having issues, I suggest reaching out to our Customer Support team. They can check your account in a secure environment, verify why the Amount Paid value on an invoice is still not showing, and help you in resolving it. 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. 

Follow the steps below: 

1. Go to the Help (?) icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support. 

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

After recording invoice payments, you may also consider putting them in the Undeposited Funds account before you combine them into a deposit. Refer to this article for more information: Deposit payments into the Undeposited Funds account in QuickBooks Online. 

I'm always here if you need more help with your invoices and or anything else. Just let me know by leaving a reply below. Keep safe and have a great rest of the day!