Anyone have trouble matching a foreign currency deposit to mutiple invoices?

Hi david-hall,

Thanks for posting in the Community!

We haven't receive any reported issues when matching any transactions in QuickBooks Online. You can perform some basic troubleshooting to rule out the possibility of a webpage issue. I'll gladly input the process below so you can proceed. To begin, access your QuickBooks Online account on an incognito or private browser.

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once you're in, try match your bank transaction to invoices. If it works, proceed to clear your browser's cache. See this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online. You can also try using other compatible browser. 

If the issue persists after performing my recommendations above, I recommend reaching out to our QuickBooks Customer Care Team. This way, we can look at your account and further investigate. 

For your reference, you can also check on this article: Categorise and match online bank transactions in QuickBooks Online. 

Feel free to drop a comment below if you need further assistance. Have a great day! 

Hi there!

I spoke with Quickbooks support before I posted this question and they were unable to assist me.

Do you suggest I call again and try with a different support team member?

Hi david-hall,

Thanks for getting back to us. I'd recommend checking the invoice to see if it has not been matched or partially matched to a payment. The message you're getting appears to be that the transaction has been matched.

To review the invoice:

1. Click on the Sales tab, and click on Invoices.
2. Locate and click on Edit invoice.
3. Check if there is a payment linked or matched to the transaction.

If the invoice has been matched, you can Exclude the downloaded payment in For review or if a manual payment has been linked to the invoice you can match the downloaded payment.

If you need further help reviewing your transaction, I'd recommend checking back with our Live Chat or Phone support team to further help you.

Post a comment below if you need more help with QuickBooks Online!