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Community Explorer **

Can I stop the popup window (quantity on hand / low stock alert) from appearing when I tab to add the quantity in an invoice?

Have set up inventory tracking but don't need it. (maybe in the future)
Solved
Best answer 07-03-2019

Accepted Solutions
QuickBooks Team

Re: Can I stop the popup window (quantity on hand / low stock alert) from appearing when I tab to...

Hi @w-toms,

 

Let me share to you how inventory tracking works in QuickBooks Online (QBO), and why the popup window appears.

 

The popup window serves as a reminder for you that a certain inventory product or service you added to the transaction is either low or out of stock. With that in mind, the option to disable this isn't available. What you can do is disable the inventory tracking for now, since you mentioned you won't be using it in the meantime.

 

Here's how:

  1. Go to the Gear icon, then select Account and Settings.
  2. Click the Sales tab, then search for the Products and services section.
  3. Tick the Track inventory quantity on hand feature, then click Save.
  4. Click Done.

You can go back to the same page I mentioned above to enable inventory tracking when you need it.

 

Buying and selling inventory is an article that has the steps on how you can record inventory purchases and its sales. It will help you familiarize managing your inventory in QBO.

 

I'd be glad to provide further help should you need it. Let me know by leaving a comment below and I'll get back to you.

QuickBooks Team

Re: Can I stop the popup window (quantity on hand / low stock alert) from appearing when I tab to...

 

I appreciate you trying all the steps provided above, Wil.


Since you’re still getting the pop-up message, you might want to inactivate the item and create a new one. This is to refresh and to have the changes you made to take effect.  


Here’s how: 

  1. Click the Gear icon at the top. 
  2. Select Product and Services. 
  3. Locate the item from the list. 
  4. Click the arrow next to Edit. 
  5. Select Make inactive.

Please note that creating a new item would show a different item on your report. 


Though, if you’re not comfortable doing this, I’d recommend contacting the support team. They have extra tool to help you investigate the issue further. 


Here’s how to reach them:

  1. Click Help at the top. 
  2. Select Contact us. 
  3. Provide an explanation about your concern. 
  4. Click Continue. 
  5. Select Get a callback. 

We’re just a post away if you need anything else. 
 

8 Comments
QuickBooks Team

Re: Can I stop the popup window (quantity on hand / low stock alert) from appearing when I tab to...

Hi @w-toms,

 

Let me share to you how inventory tracking works in QuickBooks Online (QBO), and why the popup window appears.

 

The popup window serves as a reminder for you that a certain inventory product or service you added to the transaction is either low or out of stock. With that in mind, the option to disable this isn't available. What you can do is disable the inventory tracking for now, since you mentioned you won't be using it in the meantime.

 

Here's how:

  1. Go to the Gear icon, then select Account and Settings.
  2. Click the Sales tab, then search for the Products and services section.
  3. Tick the Track inventory quantity on hand feature, then click Save.
  4. Click Done.

You can go back to the same page I mentioned above to enable inventory tracking when you need it.

 

Buying and selling inventory is an article that has the steps on how you can record inventory purchases and its sales. It will help you familiarize managing your inventory in QBO.

 

I'd be glad to provide further help should you need it. Let me know by leaving a comment below and I'll get back to you.

Established Community Backer ***

Re: Can I stop the popup window (quantity on hand / low stock alert) from appearing when I tab to add the quantity in an invoice?

If you set up inventory tracking, and you do not need it, I assume that also means you are not using inventory items on a sale.

In that case, you would not get the low stock pop up, since that only works when you select an inventory item where the qty is below the minimum you specified.

 

If you are using inventory type items on sales, and not purchasing them using the item detail part of a purchase, you are most likely causing accounting problems. If you are using them, check the value for the inventory asset account on the balance sheet. If it is negative there is a problem.

 

You can also avoid the reminder for low stock by setting the reorder point to a high number.  But that can also lead to problems

Community Explorer **

Re: Can I stop the popup window (quantity on hand / low stock alert) from appearing when I tab to add the quantity in an invoice?

Hi Rustler Thank you for the response. I still have the problem. The pop up I'm refering to is still there, I will attach a screen shot. The Inventory asset account seems to be ok. When I set up the company account I just set the level for all items at 10, and the level alert at 5. Since then I have decided not to track stock, it's not really a viable option for me - I purchase on a daily basis and rarely hold anything more than a week. Cheers, Wil
QuickBooks Team

Re: Can I stop the popup window (quantity on hand / low stock alert) from appearing when I tab to...

Hi Wil,  

 

To confirm you do not want to see inventory tracking?

 

If this is the case you can follow the instructions above given by Ryan to disable inventory tracking in your settings. 

 

If at all you wish to use inventory tracking again you can turn it back on at any time.

 

Please let us know if this is helpful to you.

 

Look forward to hearing from you. 

Community Explorer **

Re: Can I stop the popup window (quantity on hand / low stock alert) from appearing when I tab to...

Hi All. Thanks for the support so far. I must be still doing something wrong, I have turned off inventory tracking (see screen shot) but still have popup appearing when creating a new invoice or altering an older one (I do this 100 times a day) - (see screen shot). Wil.
QuickBooks Team

Re: Can I stop the popup window (quantity on hand / low stock alert) from appearing when I tab to...

Hello w-toms,

 

You'll want to delete the amount in the Reorder point field to get rid of the pop-up. I'll walk you through how.

  1. Click Gear.
  2. Click Products and Services.
  3. Click the item, and then click the Edit link. 
  4. Delete the number in the Reorder point field.
  5. Click Save and close.

Once done, try creating an invoice again.

 

You can also check out these articles for future reference: Help articles for QuickBooks Online.

Just click the "Manage customers and income" section.

 

Please leave a comment anytime if you have additional concerns.

Community Explorer **

Re: Can I stop the popup window (quantity on hand / low stock alert) from appearing when I tab to...

Thank you ShiellaGraceA and others. I have tried everything suggested with no luck. I guess QB doesn't like the change from tracking to not tracking. I'll just have to live with the pop-up. Cheers, Wil
QuickBooks Team

Re: Can I stop the popup window (quantity on hand / low stock alert) from appearing when I tab to...

 

I appreciate you trying all the steps provided above, Wil.


Since you’re still getting the pop-up message, you might want to inactivate the item and create a new one. This is to refresh and to have the changes you made to take effect.  


Here’s how: 

  1. Click the Gear icon at the top. 
  2. Select Product and Services. 
  3. Locate the item from the list. 
  4. Click the arrow next to Edit. 
  5. Select Make inactive.

Please note that creating a new item would show a different item on your report. 


Though, if you’re not comfortable doing this, I’d recommend contacting the support team. They have extra tool to help you investigate the issue further. 


Here’s how to reach them:

  1. Click Help at the top. 
  2. Select Contact us. 
  3. Provide an explanation about your concern. 
  4. Click Continue. 
  5. Select Get a callback. 

We’re just a post away if you need anything else.