I'm here to assist you every step of the way, @sharon136. I'll make sure you can write off invoices smoothly in QuickBooks.
Before that, Ensure the invoices are "Open" or "Overdue" (not "Paid" or "Closed"), go to Sales > Invoices to select and write off the invoice, check that the customer has an open credit balance, confirm there are no limits on write-offs and select the correct account. You'll need to verify if you have the necessary permissions and look for any error messages or notifications in QuickBooks.
If the issue persists, open your browser's private window. It allows you to isolate the cache, which is the common cause of unusual behaviors.
Here are the shortcut keys:
- Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + N
- Google Chrome: Press Ctrl + Shift + N
- Safari: Press Command + Shift + N
If that works, go back to your regular browser and clear its cache. Otherwise, open an alternative browser that's available for you.
You can also look at the various articles: Sales and Customers. This will provide you with links to resources on how to manage your company's income as well as other customer-related concerns.
Drop a message below if you need further assistance with your sales transactions. We're always available to help you fix it.
