Hi joliver-takasho-,
You'll have to make sure to remove the sub-customers first from their parent customer by unticking the Is a sub-customer box.
Then, we can edit and merge the customers. Here's how:
- Go to Sales and select Customers.
- Select and open the customer profile you don’t want to keep.
- Select Edit.
- In the Customer display name field, enter the name of the duplicate customer profile you want to keep. The names need to match exactly.
- Select Save.
- When asked if you want to merge the two profiles, select Yes.
That's it! You've merge the sub-customers now in your QBO account.
You can refer to this link to learn more about: Add and manage customers in QuickBooks Online.
Post again in the Community if you have further concerns. I'll be around to help you.