Good day, @frank33.
The message box on the invoice of my test account can show up to 5 lines without clicking the arrow down. Please see screenshot below for reference:
Let's perform some basic troubleshooting solutions to make sure this isn’t browser-related. Sometimes cache stores up in the system causing problems on the web pages.
To start with, log in to QuickBooks from a private (incognito) window. Here’s how:
Now, test the solution by creating an invoice. If this works, go back to your default browser and initiate a clear cache and cookies. Here's an article to serve as your guide: Delete my browser's cache and cookies.
However, if you continue to get the same result, I recommend switching to another supported browser. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser in the meantime will allow you to get back to work.
Post again in the Community if you need anything else. I’m here to keep helping. Have a pleasant day!
That's great to hear! I appreciate you clearing the cache and cookies to address the window size concern on our invoices. I have more recommendations below:
Have you tried switching to a different browser and updating the one you’re using? An outdated version could be the reason behind the problem.
Learn more about QBO’s supported browsers and other system requirements via this link: System Requirements for QuickBooks Online, Online Accountant and Self-Employed.
Make sure you’re using a supported web browser to access QuickBooks Online. Check out this article for reference: Discontinuing support for Internet Explorer and old Safari versions.
If you require further help, please do not hesitate to be in touch!