There are two possible reasons why you get this error, terry-tucker.
Let's make sure to verify the email address that you have for the customer is correct. You can edit it by following these steps:
Then, send the invoice again. You can also use your email address to test if it's only happening to the customer's email.
If you're getting the same result, contact our Customer Care Team for further assistance.
Here’s how you can reach out to us:
We're always around to answer any other questions or concerns you have about QuickBooks. Thanks.
I have the same problem. I have checked the emails are correct. One of the customers is a world wide insurance company, so I'm thinking they wouldn't be the issue. This is for my customers going out.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.