Has anyone been able to get PayPal link working properly? I haven't been able to sync transactions since February. Multiple phone calls, multiple emails, still nothing.

Hi Lyncypx,

Thanks for getting in touch with Intuit QuickBooks Online. I am sorry to hear you issue hasn't been resolved yet. If the issue is related specifically to a PayPal bank feed, you can refer here for bank feed errors and how to resolve, and here for information on another method of important transactions via CSV if required. If the issue is related to the Accept Card Payments with PayPal app integration, see here for setup and error troubleshooting, and here for FAQs.If you are able to provide us with some more specific information the error you are experiencing, we would be more than happy to provide what resources/information we have. That said, if you have a case with our Support Team, please know that they will be actively investigating the issue and while we understand this is taking some time we certainly hope they reach a resolution with you soon.

Thank you

-Steven

Been having to exact same issue. Quickbooks told me it has something to do with the software unable to deal with multiple currencies. Apparently a single sale or payment can screw it all up. They are trying to sort it. 

I have been waiting over a month. All my sales are done through paypal. If it isn't fixed in the next month, Im cancelling my subscription.

Still no fix it seems more than a year later. Been told the reason why it's not working but no response as to how we can fix it. Cannot get any assistance to sort this out.... extremely disappointing.

I recognized the importance of running your business flawlessly, Robbie.

Let's work together and resolve the issue you're having with your PayPal account. Did you receive an error message? If so, can you share them with me? This way, I can gather more information about it and provide you with the best fix.

Furthermore, I also recommend contacting the PayPal support team and verify of any changes on their end. There's a great possibility they're having their system maintenance. Thus, you're unable to sync your PayPal transactions in QuickBooks Online (QBO). 

In the meantime, let's manually upload your transactions to QBO. Let me show you how.

1. Sign in to your PayPal website and follow the instructions to download the file as QBO, .CSV, or .QFX (maximum file size 350KB).
2. Ensure to download only those transactions that haven’t been downloaded to your account to avoid duplicates.
3. Once done, go to the Banking or Transactions menu. 
4. Click the Banking tab and click the blue tile of your PayPal bank.
5. Select the Link account drop-down menu and then click Upload from file.
6. Click Browse and then select the file you downloaded from your bank. Then select Next.
7. In the QuickBooks account drop-down, select the account you want to upload the transactions into. Then select Next.
8. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks, then click Next.
9. Then simply click Let's go when you're ready.

You can also check out this article for more details: Manually upload transactions into QuickBooks Online.

Moreover, you can also reach out to our support team. There, one of our live agents can securely look into your account and further investigate this matter.

Once you're all set, you might want to utilize this link for guidance in matching your accounts seamlessly: Reconcile an account in QuickBooks Online.

I'll be here if you need more help with your PayPal transactions and QBO account. Keeping you in working order is my top priority.