Has the format on the "Message on Invoice", changed? If so how can I change is back?

Hello user22341,

There isn't any changes on the "Message on Invoice" option. Let me guide you how to set a default email message for your forms.

Before we start, is your message box only shows one line? If so, we have a reported case about this and our engineers are still gathering data to get this resolved.

Please contact our support to get you added to the list of affected users. This way, you'll be notified when it's fixed.

Here's how to reach us:

1. Click the Help menu in the upper-right corner and select Contact us.
2. Enter the details of your concern and click Let's talk.
3. Select how you want to reach them (phone or chat).

To set up a default email message, please follow these steps.

1. Click Gear.
2. Click Account and Settings. Then, click Sales.
3. Click the Pencil icon in the Messages section.
4. Verify and edit your message.
5. Click Save, then Done.

See attached screenshot below.

Once done, try emailing an invoice again.

If you need some help articles for your future tasks, you can refer to this article about managing customers and income.

Drop a comment below if you have other concerns. We're always here to help.