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mikeymahon26
Level 1

Hey guys, people are unable to open my invoices on their phones, they need to get on a computer to do so. anyone else had this problem? thanks

 
1 Comment 1
Nona_O
QuickBooks Team

Hey guys, people are unable to open my invoices on their phones, they need to get on a computer to do so. anyone else had this problem? thanks

Hi mikeymahon26, 

 

Thank you for reaching out to us. 

We  can try to uninstall and reinstall the app to make sure they use the latest version of Quickbooks Self Employed mobile app. 

 

If still you encounter the same issue, I suggest contacting our Quickbooks Self-Employed Support Team to check further, as I see that there has been a reported issue about this. Here's how to contact them:

  1. Click Assistant at the upper-right corner.
  2. Enter to Talk to a human.
  3. Enter your concern about a client can no longer view invoices in the Type something field.
  4. Then, click I still need a human.
  5. Select Message an agent, or Get a callback.

 

Thanks for dropping by the Community. 

 

Nona