I've got you covered on how to fix the printing issue with your invoices in QuickBooks Online (QBO), Croysdill.
We can perform some troubleshooting steps to isolate and fix the error message you've encountered when printing the invoices. Just log in to your QBO account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:
- Ctrl+ Shift + N for Google Chrome
- Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
- Command + Shift + N for Safari
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported and up-to-date browsers to roll out the possibility of a browser-related issue.
If not, we can perform the test sequence for PDF printing issues to identify the cause and resolve the problem. Please follow the steps in the order shown in this link: How to update, repair, or re-install Adobe Reader/Acrobat. This also includes steps in updating Adobe Reader.
Additionally, we can personalize your sales forms using templates before printing them in QuickBooks. I've included a link you can check out to learn more about the steps: Customize invoices, estimates, and sales receipts in QuickBooks Online.
If you have any further questions regarding printing transactions or creating invoices, feel free to reach out. If you need assistance with running sales reports or reconciling your account, just add a comment below.
