The lag in QuickBooks Online is likely caused by a browser-related issue, so let's work together to troubleshoot and fix this, mp00919585.
Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause errors and performance issues using QBO.
To fix this, you can perform some troubleshooting steps. Start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
Once signed in, set up your pay constraints.
If you're able to do so, return to your default browser and clear its cache. After that, log out and then log back into your account. This will refresh the system and remove older data that causes viewing and performance issues.
However, if this matter continues, I'd recommend using other supported browsers.
Additionally, the setup of your payroll accounts determines the journal entries you use to record payroll expenses. If you wish to know more about how you can add and match those journal entries to transactions from your online bank account, please see this article: Matching payroll payments in QuickBooks Online.
Please keep me posted in the comments if you have other system performance concerns or questions about managing payroll transactions in QBO. I'll gladly help. Take care, and I wish you continued success, mp00919585.
