cancel
Showing results for 
Search instead for 
Did you mean: 
contact149
Level 1

How do I check what email address my quotes and invoices are being sent from?

 
3 Comments 3
TirzahC
QuickBooks Team

How do I check what email address my quotes and invoices are being sent from?

Hello, contact149.

 

You can go to your email and check the sent folder to see anything that was sent from QuickBooks. Also, you can pull up the Audit Log report so you can view the emails you've sent to your customers. 

 

To access, here's how:

  1. Go to the Gear icon, then choose Audit Log under Tools.
  2. Select the Filter button.
  3. Choose the appropriate UserDate, or Events filter to narrow the results.
  4. Under the Events section, click the radio button beside Show only these events, then check the box beside Transactions.
  5. Click Apply.

I've attached some articles you can use to customise the form content, as well as some links to send sales forms to multiple email address:

Drop me a comment below if you have any other questions. Have a great day ahead.

ELesley
Level 1

How do I check what email address my quotes and invoices are being sent from?

I am following this too.  I cannot see the actual email that has been sent and have no idea what the email address is that it is coming from.  How do I know what the email address is and what has been sent to the customer?

ShiellaGraceA
QuickBooks Team

How do I check what email address my quotes and invoices are being sent from?

Thanks for joining us here, @ELesley.

 

I'll share some information about the email address used in QuickBooks. Aside from the Audit Log, you can view the email address used to send from by going to the invoice template. By default, QuickBooks uses this system generated email address quickbooks@notification.intuit.com. Let me guide you how to do it.

 

  1. Go to Gear.
  2. Choose Custom Form Styles.
  3. Select the invoice or quote template, then tap the Emails tab. See the image below.
  4. Click Done.
     

 

 

For details about emails, check out this guide: Customise invoices, estimates, and sales receipts in QuickBooks Online.

 

Additionally, here's a link that'll help you manage customer-related tasks. It has our general customer topics, with some videos, and other Community articles that you can choose from: Browse all articles for QuickBooks Online.

 

 

Please know that you're always welcome to swing by here if you need help with anything else. I'll be around for you. Take care and have a good one.