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lachikkycottage
Level 1

How do I re-submit a super payment through BEAM to get new payment details? (when payment was not made by the due date listed on first submission)

 
1 Comment 1
Kass_B - Product Champion
Content Creator

How do I re-submit a super payment through BEAM to get new payment details? (when payment was not made by the due date listed on first submission)

Hi lachikkycottage,

 

If the payment was not made by the due date, it will update to a Cancelled status which indicates the contribution process has been cancelled due to a dishonour or no payment after 10 business days from the batch submitted date. You can recreate the batch and submit it once more following the usual steps of creating a new Super Batch and entering the relevant date range - this will generate new payment details. To view the status of the batch:

 

  1. Select Employees from the left-hand menu 
  2. Select the Reports tab, then select Super Payments (located under the Payroll heading). 
  3. You can review the status of all batches here. Select the ID number to view additional information for a batch.

You can also refer here for more information on super payments with Beam, batch statuses and so on.

 

-Kass