I appreciate you for bringing to us the invoicing issue you've encountered, @Brighton Gardener.
I can see how important it is for the invoices to reach customers promptly and reliably. I'm here to provide updates on this ongoing problem.
Our Product Engineers are actively working on a resolution for this issue. Although we don't have a specific time frame for when this will be resolved, I recommend contacting our Support Team to add you to the list of affected users. This way, you will be notified once the issue is fixed. Here’s how to contact them:
- In your QuickBooks Online company, go to Help (?).
- Select either of these tabs:
- Assistant tab and type "Talk to a human."
- Search tab and click on Contact us to connect with a support expert.
- Choose how you want to reach us (phone or chat).
For future reference, let me add this article about recording invoice payments in QBO: Record invoice payments in QuickBooks Online.
We'll be here in the Community if you have further questions about managing your invoices in QBO. We'll do our best to assist. Take care!
