I'm here to help, slmbusinesssolut.
I
appreciate the details you’ve provided and the steps you’ve done so
far. Aside from the steps taken, I have something here for you that we can try.
Let’s
verify if the ABN number was entered in the Customer's Details page.
- Click Sales/Invoicing
tab (whatever you see on your end) and then click Customers.
- Click on the Customer’s
name you wish to see the ABN.
- Click on the Customer
Details tab and click Edit.
- Verify if an ABN
number was entered in the Tax reg. no.
field under the Tax info tab.
- If there is none, then
let’s go ahead and enter the ABN number and click Save.
Once done, please follow these steps below to show your customer's ABN number on
your invoice:
- Click
the Gear icon and select Custom Form Styles.
- Select
Edit on the Master Invoice (or the invoice template you frequently use).
- Click
the Content tab and then click the
top box of the preview page.
- Underneath
the Header, ticked the box for Australian business number.
- Scroll
down and ticked the box beside Customer
ABN under the Display sub-menu.
- Click
Save.
Once done, try to open an invoice and select the correct
template. Click on Print or Preview
and check if the customer ABN is now visible.
If performing the steps above doesn’t fix this, I suggest creating a creating a new invoice
template and check if the same thing happens.
If the issue continues, it would be best to contact our
phone support team. I'm confident that one of
our QuickBooks phone agents will be able to get this taken care of.
You can find our QuickBooks Online support number here:
- Go to https://help.quickbooks.intuit.com/en_AU/contact.
- If asked, choose QuickBooks Online.
- Choose a topic.
- Click on the Get Phone Number button (Send
Email or Start a Chat depending on what you see).
If there is anything else I can do for you, please don’t
hesitate to let me know. Thank you.
