Hi there, jillian. I'll be here to guide you in changing the status of the invoices from paid to unpaid in QuickBooks Online (QBO).
To do this, we need to open the invoice and remove the payment applied to it.
Here's how:
That's it! You're now able to change your invoice back to unpaid status.
To learn more about recording partial payments, applying credits, and depositing funds in QuickBooks, please see these links below:
You can always ask if you have more questions managing your invoices, or should you consider working with us again down the road, please know that our door is always open.
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