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jillian-complete
Level 1

I accidentally hit paid on an invoice how do i change it back to not paid

 
1 Comment 1
LeizylM
QuickBooks Team

I accidentally hit paid on an invoice how do i change it back to not paid

Hi there, jillian. I'll be here to guide you in changing the status of the invoices from paid to unpaid in QuickBooks Online (QBO). 

 

To do this, we need to open the invoice and remove the payment applied to it.

 

Here's how:

 

  1. Go to Sales from the left menu.
  2. Choose the Invoices tab, and click Edit/Print to open the invoice transaction.
  3. Under Payment Status, click the 1 payment link and click on the Date hyperlink.Capture.PNG
  4. Click the More tab and choose Delete.

 

That's it! You're now able to change your invoice back to unpaid status.

 

To learn more about recording partial payments, applying credits, and depositing funds in QuickBooks, please see these links below:

 

 

You can always ask if you have more questions managing your invoices, or should you consider working with us again down the road, please know that our door is always open.