Let's send the invoice on an incognito window, npenney75.
You may be experiencing some browser-related issues. You can isolate this by running some steps.
To start with, log into your QuickBooks account and send the invoice. You can use these keyboard keys to open one:
- For Google Chrome: Ctrl + Shift + N
- For Mozilla Firefox: Ctrl + Shift + P
- For Microsoft Edge: Ctrl + Shift + P
- For Safari: ⌘+ Shift + N
if you're able to send the transaction, you can go back to a regular browser and clear the cache. Piled browser history can be the reason for some issues on the page. You may also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
If you need more resources in recording invoice payments, you can check this article: Record invoice payments.
Keep me posted if you need my help with recording payments.
