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samuelblake14-gm
Level 2
posted
‎September 01, 2022 06:42 PM
last updated ‎September 01, 2022 1:42 AM

I have a client who tried to pay an invoice and the got a message saying "payment wasn't successful. Try again or contact your seller". Why could this be happening?

I haven't changed details or banking lately and others transferred successfully earlier. Could it be a bank issue?
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4 Comments 4
JonpriL
Moderator
Moderator
‎September 01, 2022 07:35 PM

I have a client who tried to pay an invoice and the got a message saying "payment wasn't successful. Try again or contact your seller". Why could this be happening?

Hello @samuelblake14,

 

Yes, this could be a bank issue. Therefore, I would like to ask a few questions to verify why such a problem like this is happening. Saying other payments did go through, may I know the payment solution you've used to accept online transactions from your clients?

 

Keep me updated in the comments below. Hope to hear from you as soon as possible. Take care and stay safe!

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samuelblake14-gm
Level 2
‎September 01, 2022 08:58 PM

I have a client who tried to pay an invoice and the got a message saying "payment wasn't successful. Try again or contact your seller". Why could this be happening?

I have transfers and the online services ticked like PayPal.

The transfers have been working.

The client tried to pay the invoice with their card which is the one that did not work.

Do I need to get another service other than PayPal maybe? 

Bank doesn't seem to be having any issues.

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samuelblake14-gm
Level 2
‎September 01, 2022 09:20 PM

I have a client who tried to pay an invoice and the got a message saying "payment wasn't successful. Try again or contact your seller". Why could this be happening?

It would appear that PayPal is the issue for some reason..yet again..

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Kurt_M
QuickBooks Team
QuickBooks Team
‎September 01, 2022 09:50 PM

I have a client who tried to pay an invoice and the got a message saying "payment wasn't successful. Try again or contact your seller". Why could this be happening?

I appreciate the additional details you've provided, @Samuel. I'm here now, and I'll ensure you can get through this so you can proceed to accept the invoice payment of your client here in QuickBooks Online (QBO). 

 

To rule out the possibility of PayPal having issues on their end, I recommend reaching out to PayPal's Customer Support Team. If there's no issue on their end, you'll want to let your client reach out to PayPal instead. This way, their support team can help your client process the invoice payment so you can proceed to receive it in your QBO account.

 

If the issue persist, you can consider letting your client pay the invoice using other mode of payments.

 

In addition, here's an article about connecting bank and credit card accounts to QBO: Connect bank and credit card accounts to QuickBooks Online.

 

You can also check this page to learn more about how to get the recent bank and credit card transactions in QBO: Download the most recent bank and credit card transactions in QuickBooks Online.

 

@Samuel, if you need further assistance receiving payment from your clients in QuickBooks. Know that you can always get back to me anytime. You can also post here again if you have any additional QuickBooks-related concerns. It'll be my pleasure to help you out again. Take care, and more power to your business!

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