I'm trying to upate a customers email address when I change it, I'm unable to save the change?

This problem was brought up in 2019 they were told it was being fixed, well it keeps happening to me with all editing and it is now 2022, please someone give me a clue, how do I save any changes for customers in invoices or any editing changes whatsoever, there is no SAVE icon. 

Hi Kazzag33,

Thanks for posting in the Community! Let me guide you how to update a customers email address in QuickBooks Online. You can go to the customer's information to update the email address. Here's how:

1. Click on the Sales tab.
2. Click on Customers, locate and select the customer name.
3. Click on Edit button.
4. Under the Email field, update the customers email address.
5. Click on Save.

If you've done the steps above, and the issue persists. Have you tried to log in using a new incognito window (private browser) to isolate the situation? If not, we'd recommend doing that too. Let me show you how:

• Safari: press Command + Shift + N
• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P

Then, log in to QuickBooks Online and attempt to edit a customer's email address once more. If you're able to edit the customer's information, I'd recommend going back to your regular browser and clear your browser's cache.

To learn more about how to update customer's email address, you can check this article Edit customer information for more detailed information.

Drop a comment below if you still need help with updating customer's information. We're here to help you.

None of your suggestions work.  The email keeps defaulting back to the original one and won't allow me to change to a new one.  This means that, for one of my customers, my invoices go to the wrong person!  So, I have to remember to save the invoice and email it as an attachment.  It's very annoying and embarrassing.

It hasn't been easy for you and your business. 

Since something like this happens, I recommend contacting our QuickBooks Online Support Team. It allows them to look into your account and confirm the problem.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

You can utilise this article for future reference: Common custom reports in QuickBooks Online.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

Sept 24 2024 worked fine Sept26 2024 

the .com part of the address was changed to .con I can not edit it on Quickbooks online

We can perform some troubleshooting to isolate issues that prevent you from editing your customer's email address, Scissor smith. I'll lay down the detailed process here to guide you thoroughly.

Beforehand, we would like to ask if you encountered an error message when modifying a customer's email address. Also, what specific behavior can you observe during the action? This information can help us identify the most relevant resolution and resources we can share with you.

In the meantime, let's troubleshoot your browser to prevent outdated data from interrupting your navigation experience. Websites, like QuickBooks Online, accumulate cache files that can get corrupted as time passes and cause unexpected behaviors. 

To begin with, please access your company using a private window to start fresh. You can refer to these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Once everything works well, revert to your regular browser to clear its cache to refresh the website's preferences. Utilizing system-supported browsers can also maximize your experience, avoiding related issues when performing different business tasks.

On the other hand, you might want to scan this article to notify your customers of their outstanding balances and dues: Create, send, and manage customer statements in QuickBooks Online.

If you have other questions about updating customer details, communicate them with us in this thread. We're always here to offer guidance to ensure you can perform your accounting tasks seamlessly with QuickBooks Online.