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bremenplumbing
Level 1

Is there anyway to change the sending email address? My invoices keep going to clients junk mail accounts

 
1 Comment 1
SarahannC
Moderator

Is there anyway to change the sending email address? My invoices keep going to clients junk mail accounts

Hello there, bremenplumbing.

 

Yes, there's a way to change the sending email address in QuickBooks Online. Before that, let me share some information on why invoices keep going to your client's spam folder.

 

It's a direct result of the Intuit's procedure of sending emails. With that, it's best to set Intuit’s service-related email addresses as a safe sender or whitelist it on your customer’s account for them to receive important communications.

 

Here are the steps on how to update your email address:

 

  1. Go to the Gear icon.
  2. Select Account and Setting under Your Company.
  3. Click the Contact info section. 
  4. Enter your new sending email address.
  5. Click Save. Then, Done.

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Then, we can ask your customers to set a rule to allow that email address to go to the inbox. Check out these articles for further details:

 

 

I hope you'll be able to make it. Please let me know if you need anything else. I’ll be more than happy to help. Stay safe and healthy!