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Yes, there's an issue with the connection between QuickBooks and PayPal, vrhacommittee. With this, I recommend
We have an ongoing investigation (INV-110535) where users are unable to connect their PayPal account with QuickBooks Online (QBO). Rest assured that this case is currently being worked on with utmost urgency.
While we're working on this matter, you can upload a CSV file of your transactions to keep your financial data updated. Once the issue is resolved, your latest transactions will automatically download to your QuickBooks account. Make sure to exclude any transactions you've already added to prevent duplicates.
In keeping with this, I'd recommend contacting our Customer Care team to add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:
Additionally, I encourage you to reconcile your accounts regularly (monthly). Doing so will let you track your finances and manage them accordingly.
We'll be glad to have you back in the Community if you have other banking concerns or issues managing transactions in QuickBooks. Just click the Reply button, and we'll be ready to help you.
Thank you however my customers are unable to pay using PayPal
they are contacting me saying when opening the invoice and select PayPal a message 'something went wrong our end' and are unable to go any further to pay the invoice
Thanks for the prompt reply, @vrhacommittee.
Currently, the investigation about the QuickBooks and PayPal connection shared by my colleague above is still ongoing. That's why your customer is unable to pay using it.
In the meantime, your customer can utilize another payment method outside QuickBooks. Then, you can manually upload the payment transaction in QuickBooks using CSV file format.
Once done, match the imported payment transaction to the created invoice. Here's how:
Check out this article for more info: Match online bank transactions in QuickBooks Online.
Also, I agree with what my colleague suggested in contacting the QuickBooks Online (QBO) Care Team to add you as one of the affected users and be updated on the progress of the investigation.
You may want to learn how to personalise your sales form in QBO. Feel free to read this article: Customise invoices, quotes, and sales receipts in QuickBooks Online.
Click the Reply tab below if you have additional questions about managing your customer payments in QBO. We'll be willing to help. Keep safe, and enjoy the rest of the week.
It's been 2 months and this issue still hasn't been resolved - this is entirely unacceptable. What are you doing about it and what is the ETA to resolution?
Welcome to the Community, croxcom. We understand that time is of the essence for your business and we want you to know that we are doing everything we can to address this issue.
Our team are still working with Paypal to analyze the bank connection issue in a purpose to create a permanent solution. Upon checking our system, the next update for this Paypal connection issue will be on October 27. While I cannot guarantee that this issue will be resolved on that specific date, I encourage you to contact our Support Team so that we can ensure you receive updates on when it will be resolved.
To reach them:
In the meantime, if you urgently need to download your transactions from PayPal right away, you can manually upload a CSV file into QuickBooks Online.
We greatly appreciate your patience, croxcom. If you have other bank-related concerns, you can leave them by click the Reply button below. I'll be checking on your response in this Community thread.
I've just suspended my Quickbooks account and won't be reactivating it until this issue is resolved.
Over 2 months and this issue has still not been resolved! Yet you keep deducting the monthly subscription for a product which is not functioning properly.
I'm having this issue too. Why is it taking so long to resolve? I can't reconcile my banking and keep my books up to date.
Hi there, @BKprojectspace.
Currently, we have an ongoing investigation about customers being unable to connect their PayPal accounts to QuickBooks Online (QBO). Our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.
Moreover, I recommend contacting our QuickBooks Support Team to ensure you'll get an update about the resolution status. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-110535. To reach them, you can follow the steps below:
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: Contacting QuickBooks Support.
For the time being, we can manually upload your transactions via a CSV file to get them into your bank feeds instantly:
However, please know that once the investigation is resolved, your transactions will start to download which may cause duplicates. In that case, you can exclude them from your bank feeds.
Once done, you can consider categorising and reconciling them afterward to keep your records accurate and immediately spot any possible discrepancies in the account.
We appreciate your patience while we’re working on the connection of PayPal to QuickBooks. Please know that the Community always has your back if you have additional questions about QuickBooks. I'll be right here to help.
Thanks for the update but this issue has been going on for over 2 months now with no idea when it is going to be resolved.
I would also like to know if this has been fixed? I have been in contact with a support person and they managed to sync me through the authenticator app, however now anything from the 2nd oct cannot be synced and I need to reconcile for my next BAS. The strange thing is i can see all transactions from 8th Dec onwards, but nothing between the 2nd october - 7th december. How do I get these synced, and how do I get a refund for the long inconvience of this all. Its been going on for months
Hi, Jrossis.
We appreciate your patience and diligence in dealing with the PayPal syncing issue in QuickBooks Online (QBO). Ensuring your transactions are ready for your next BAS is something we are deeply committed to. Let me provide you with detailed information and assistance.
The investigation regarding the connection issues between PayPal and QuickBooks Online has recently been closed. While resolution efforts have been made, such as syncing via the authenticator app, it appears there are still gaps in the transaction history from the 2nd of October to the 7th of December. One common issue for this is a connection timeout, where the linkage between PayPal and QuickBooks Online takes too long and disrupts the syncing process.
Additionally, system maintenance or bank updates can temporarily affect the syncing process. Finally, data entry errors or mismatches might lead to certain transactions failing to sync properly. Understanding these potential reasons can help in addressing and resolving the issue more effectively.
For the missing transactions (from 2nd October to 7th December), you have an option to manually import these transactions into QBO. You can download the transactions from PayPal in a CSV or QBO format and then manually upload them. To do this, follow these steps:
With your transactions now in QuickBooks, you can begin the process of reviewing and categorizing them. After you complete this review, the transactions will be entered into your accounts.
Furthermore, if you have any banking rules set up or if QuickBooks Online recognizes certain transaction descriptions, it will automatically fill in some details for you with ease.
Please know that this thread will remain active in helping you manage your transactions. If any other questions arise, I'll be a reply away in the comments. Take care.
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