Is there currently an issue with the connection between QB and Paypal

Yes, there's an issue with the connection between QuickBooks and PayPal, vrhacommittee. With this, I recommend 

We have an ongoing investigation (INV-110535) where users are unable to connect their PayPal account with QuickBooks Online (QBO). Rest assured that this case is currently being worked on with utmost urgency.

While we're working on this matter, you can upload a CSV file of your transactions to keep your financial data updated. Once the issue is resolved, your latest transactions will automatically download to your QuickBooks account. Make sure to exclude any transactions you've already added to prevent duplicates.

In keeping with this, I'd recommend contacting our Customer Care team to add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

1. Sign in to your QuickBooks Online company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Search the QuickBooks Online knowledge base directly, or select the Contact Us button.
5. Enter a brief description of your concern and click Continue.
6. Choose a way to connect (Callback or Chat).

Additionally, I encourage you to reconcile your accounts regularly (monthly). Doing so will let you track your finances and manage them accordingly.

We'll be glad to have you back in the Community if you have other banking concerns or issues managing transactions in QuickBooks. Just click the Reply button, and we'll be ready to help you.

Thank you however my customers are unable to pay using PayPal 

they are contacting me saying when opening the invoice and select PayPal a message 'something went wrong our end' and are unable to go any further to pay the invoice 

Thanks for the prompt reply, @vrhacommittee.

Currently, the investigation about the QuickBooks and PayPal connection shared by my colleague above is still ongoing. That's why your customer is unable to pay using it.

In the meantime, your customer can utilize another payment method outside QuickBooks. Then, you can manually upload the payment transaction in QuickBooks using CSV file format.

Once done, match the imported payment transaction to the created invoice. Here's how:

1. Select Bank Transactions from the Transactions tab.
2. Click the payment transaction in the For Review section.
3. Pick Match and find the invoice for that payment transaction.
4. Then, click the box beside the invoice once you find it.
5. After that, select Match below.

Check out this article for more info: Match online bank transactions in QuickBooks Online.

Also, I agree with what my colleague suggested in contacting the QuickBooks Online (QBO) Care Team to add you as one of the affected users and be updated on the progress of the investigation.

You may want to learn how to personalise your sales form in QBO. Feel free to read this article: Customise invoices, quotes, and sales receipts in QuickBooks Online.

Click the Reply tab below if you have additional questions about managing your customer payments in QBO. We'll be willing to help. Keep safe, and enjoy the rest of the week.

It's been 2 months and this issue still hasn't been resolved - this is entirely unacceptable.  What are you doing about it and what is the ETA to resolution?

Welcome to the Community, croxcom. We understand that time is of the essence for your business and we want you to know that we are doing everything we can to address this issue.

Our team  are still working with Paypal to analyze the bank connection issue in a purpose to create a permanent solution. Upon checking our system, the next update for this Paypal connection issue will be on October 27. While I cannot guarantee that this issue will be resolved on that specific date, I encourage you to contact our Support Team so that we can ensure you receive updates on when it will be resolved.

To reach them:

1. Log in to your QuickBooks Online company.
2. Click on Help (?).
3. Select the Search tab, then Contact Us.
4. Enter a description of your concern, then hit Continue.
5. Choose a way to connect:

• Start a chat with a support.
• Get a callback from the next available support.

In the meantime, if you urgently need to download your transactions from PayPal right away, you can manually upload a CSV file into QuickBooks Online.

We greatly appreciate your patience, croxcom. If you have other bank-related concerns, you can leave them by click the Reply button below. I'll be checking on your response in this Community thread.

I've just suspended my Quickbooks account and won't be reactivating it until this issue is resolved.

Two months and counting, with no resolution. I'll also be suspending my account.

Over 2 months and this issue has still not been resolved! Yet you keep deducting the monthly subscription for a product which is not functioning properly.

I'm having this issue too. Why is it taking so long to resolve? I can't reconcile my banking and keep my books up to date.

Hi there, @BKprojectspace.

Currently, we have an ongoing investigation about customers being unable to connect their PayPal accounts to QuickBooks Online (QBO). Our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Moreover, I recommend contacting our QuickBooks Support Team to ensure you'll get an update about the resolution status. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-110535. To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect: Start a conversation, Get a callback, or call our support line directly by getting our phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: Contacting QuickBooks Support.

For the time being, we can manually upload your transactions via a CSV file to get them into your bank feeds instantly:

1. Go to the Transactions menu and select Bank Transactions.
2. Tap your bank’s tile where you want to upload the file.
3. Tap the Link account dropdown and select Upload from file.
4. Hit the Drag and drop or select files and then select the file you downloaded from our bank. Then, click Continue.
5. Follow the onscreen procedures to match the columns on the file with the correct fields. Then, select Continue.
6. Select the transaction you’d like to import and select Continue. After that, select Yes.
7. Lastly, click Done.

However, please know that once the investigation is resolved, your transactions will start to download which may cause duplicates. In that case, you can exclude them from your bank feeds.

Once done, you can consider categorising and reconciling them afterward to keep your records accurate and immediately spot any possible discrepancies in the account.

We appreciate your patience while we’re working on the connection of PayPal to QuickBooks. Please know that the Community always has your back if you have additional questions about QuickBooks. I'll be right here to help.

Thanks for the update but this issue has been going on for over 2 months now with no idea when it is going to be resolved. 

I would also like to know if this has been fixed? I have been in contact with a support person and they managed to sync me through the authenticator app, however now anything from the 2nd oct cannot be synced and I need to reconcile for my next BAS. The strange thing is i can see all transactions from 8th Dec onwards, but nothing between the 2nd october - 7th december. How do I get these synced, and how do I get a refund for the long inconvience of this all. Its been going on for months

Hi, Jrossis. 

We appreciate your patience and diligence in dealing with the PayPal syncing issue in QuickBooks Online (QBO). Ensuring your transactions are ready for your next BAS is something we are deeply committed to. Let me provide you with detailed information and assistance.

The investigation regarding the connection issues between PayPal and QuickBooks Online has recently been closed. While resolution efforts have been made, such as syncing via the authenticator app, it appears there are still gaps in the transaction history from the 2nd of October to the 7th of December. One common issue for this is a connection timeout, where the linkage between PayPal and QuickBooks Online takes too long and disrupts the syncing process. 

Additionally, system maintenance or bank updates can temporarily affect the syncing process. Finally, data entry errors or mismatches might lead to certain transactions failing to sync properly. Understanding these potential reasons can help in addressing and resolving the issue more effectively.
 

For the missing transactions (from 2nd October to 7th December), you have an option to manually import these transactions into QBO. You can download the transactions from PayPal in a CSV or QBO format and then manually upload them. To do this, follow these steps:

1. Go to Transactions, then select Bank transactions (Take me there).
2. Select the blue tile for the account you want to upload the transactions into.
3. Select the Link account ▼ dropdown and then Upload from file.
4. Select Drag and drop or select files and then select the file you downloaded from your bank. Then select Continue.
5. In the QuickBooks Account ▼ dropdown, select the account you want to upload the transactions into. Then select Continue.
6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
7. Select the transactions you would like to import. Then select Continue.
8. Select Yes.
9. When you've accepted your transactions, select Done.

With your transactions now in QuickBooks, you can begin the process of reviewing and categorizing them. After you complete this review, the transactions will be entered into your accounts.
 

Furthermore, if you have any banking rules set up or if QuickBooks Online recognizes certain transaction descriptions, it will automatically fill in some details for you with ease.
 

Please know that this thread will remain active in helping you manage your transactions. If any other questions arise, I'll be a reply away in the comments. Take care.