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Hi Lisa,
It's good to know you're able to check that the auto tracking is turned on in your device. There are different factors affecting mileage/trips to stop working.
Let's make sure your device is updated to iOS 12.2 or later to work properly. Check also if the QuickBooks app is updated. Go to your App store and look for updates.
Next, check if your device location settings is turned on.
For iPhone or iPad:
For Android:
I recommend checking these links below to learn more on how to fix mileage not tracking in QuickBooks:
You can always post in the forum if you have other mileage concerns.
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