Hi userjacqui,
The failed to load pdf document error when trying to print an invoice in QuickBooks Online is a reported incident and our engineers are working on a fix to rectify the situation as soon as possible.
In the meantime let's use the shortcut key CTRL + P when trying to print the invoice in the dialogue window.
Also, let's perform some basic troubleshooting steps by using new incognito window when accessing your QuickBooks Online account, since some customers were able to successfully print/preview their invoice. Let me guide you how:
- Command + Shift + N (Safari)
- Ctrl+ Shift + N (Google Chrome)
- Ctrl + Shift + P (Mozilla Firefox)
Then, access your QuickBooks Online account once more and attempt to print/preview and invoice. If it works , you need to clear your browser's cache and make sure to take note of your saved passwords and URLs.
If the issue persists, I'd recommend contacting our Customer Care Team. That way, one of your care agents can further check your account in a secure form.
Post again in the Community if you have more questions. I'll be around to help you.
