Why is Beam rejecting payments even though the payment amount and details are correct?

Thanks for your post, bernie67evans!

Depending on the payment method used to pay your super batch, a super batch will be cancelled if the payment you make cannot be matched to your batch. There are a few reasons why this might happen:

• Incorrect payment reference number
• Incorrect amount
• Payment you made was not received by Beam by the due date (10 business days after your batch submitted date - not created date).

If you make a mistake when paying your batch and the payment details you use do not match what was provided or you're late making payment. These are a few reasons why your super batch is rejected.

To view the information of your previous super payments:

1. Click on the Employees or Payroll tab.
2. Click on the Reports tab, then select Super Payments.
3. Select the ID number to view additional information for a super payment.

Cross match the details here with the payment you have processed.

You can also check this link to learn more about: Automate Super Payments using Beam in QuickBooks Online.

Feel free to post again in the Community if you have further concerns. I am around to help you.

Thanks for the response, however, as stated in my original post:

1. dollar amount is exactly correct

2. bank details and reference are exactly correct

3. payment was made within the 10 day - it was actually made the same day on both attempts to lodge.

I have been given the same three reasons twice now, but what I really need is an actual answer as to why Beam is rejecting these payments.  It would be nice if Beam could actually provide assistance too.

Hi bernie67evans,

Thanks for confirming. So far those are the common reasons why the super batch is rejected by Beam. 

For us to further check the payment receipt you have processed for the super batch payment, I would recommend contacting back our Customer Care Team. That way, they can ask for a copy of screenshot of the payment receipt in a secure form and then raise it to our payroll specialist to help check why your super batch got rejected.

 Feel free to leave a reply below. Have a great day ahead, and stay safe.