cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
accounts381
Level 1

Why log me out, midway through doing an invoice, then make me do robot checks that fail, then make me do authenticator as well. Im spending 10-15 minutes to login.

 
3 Comments 3
JamesDuanT
Moderator

Why log me out, midway through doing an invoice, then make me do robot checks that fail, then make me do authenticator as well. Im spending 10-15 minutes to login.

Intuit enforces robust security protocols to safeguard sensitive information such as payment details, tax filings, and client data, accounts381.

 

Different factors that can cause QuickBooks Self-Employed's unexpected end of sessions while creating an invoice include:

 

  • Browser Compatibility: Ensure the browser you are using is updated and meets system requirements. Switching to a different browser can help.
  • Internet Instability: Maintain a stable internet connection to avoid interruptions in accessing product resources.
  • Multiple-login Restrictions: QuickBooks Self-Employed permits only one active session at a time for security purposes.


Robot checks appear when the system detects login attempts from a new IP address, device, or location. The Browser Security Settings, such as private/incognito mode, cookie blocking, or VPNs, can also trigger CAPTCHA requests. The system uses these challenges to confirm that a human user is accessing the account.

 

QuickBooks Self-Employed is designed to streamline invoicing, expense tracking, and tax filing for freelancers and small businesses. Following the measures above can help minimize login disruptions and invoicing issues while ensuring your account remains secure.

 

Feel free to comment below if you need further assistance or have additional questions.

accounts381
Level 1

Why log me out, midway through doing an invoice, then make me do robot checks that fail, then make me do authenticator as well. Im spending 10-15 minutes to login.

IT seems more a time limit to me, because it doesnt matter what browser i use. when i get back from a customer, and start invoicing it does this. 

 

 

  • Browser Compatibility: Both Firefox and Chrome Do this
  • Internet Instability: Internet is stable 
  • Multiple-login Restrictions: Only one login

 

AI was not used in this reply

 

accounts381
Level 1

Why log me out, midway through doing an invoice, then make me do robot checks that fail, then make me do authenticator as well. Im spending 10-15 minutes to login.

Im replying to my own post here, because after submitting this, it forced another login, using captcha v2 and Authenticator. VPN possibly? Doesnt like VPNS... Ip address is same as it was yesterday, PC logged into same session as yesterday.