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Level 1

I still have this issue>

Will this issue be addressed? date format should be DD/MM/YEAR, however when I select from the calendar 31st March 2022 comes back with invalid date. Seems it is still expecting US format date. Very frustrating as I am trying to search for transactions to match an uploaded receipt
3 Comments 3

I still have this issue>

I've got your back, @renrob60.


I'm here to help you ensure that the date format of your receipts is correct.


To identify the cause why your receipts change to the US format date, we can first check the format on your Accounts and settings page. Here's how:


  1. In your QuickBooks Online (QBO) account, click the Gear icon to see the Accounts and Settings option.
  2. Next, select it to open.
  3. From there, scroll down to the Advanced tab and look for the Other preferences section.
  4. You'll see the Date format option. To edit it, simply click the pencil icon.
  5. Then, see if the date is in dd/MM/yyyy


If confirmed that the info is correct, we can perform some browser troubleshooting steps to isolate the issue. With this, we can determine if this is a cache-related issue. Let's begin with accessing your QBO account using an incognito browser. Private modes do not store history files that may cause web-based errors and will provide you with a clean slate.


Below are the keyboard shortcut that you can use:


  • Mozilla Firefox: Press CTRL Shift P
  • Safari: Press Command Shift N
  • Google Chrome: Press CTRL Shift N


Once signed in, upload and categorise the receipts again. From there, check to see if the date format is correct. If this works, I recommend clearing the cache of your regular browser to eliminate old data. If the same thing happens, you can use another supported browser as an alternative. 


However, if the same thing happens I'd recommend reaching out to our Customer Care team to further verify the root cause of the issue. They can also provide a different way how you can fix the format.


In the meantime, to make sure that the transaction contains the correct information, you can manually edit the date format in QBO. 


I've also got here a compilation of how-to videos for bills and expenses that can provide additional assistance when performing your QBO task. Feel free to access them anytime you need. 


If you have any other questions about changing the date format of your transactions, please get back here again. I'm always ready to help you. Have a good one. 

Level 1

I still have this issue>

Hey Divina_N,


I have implemented your suggestions but the issue remains...I have attached a screen image where you can see the invalid date message that comes up when I enter a date using the pop up calendar. 


I think this is a bug.





I still have this issue>

Hello @renrob60,


I appreciate you for providing an update about the result after following the suggested troubleshooting. Allow me to chime in and share some information about this unexpected behavior in QuickBooks Online.


Yes, you're right regarding the date format of the expenses. This is an ongoing issue and our product engineers are already aware of the problem.


At this moment, we aren't able to provide a specific timeframe for when the issue will be resolved. Rest assured, our dedicated team is doing its best to fix and prevent this from happening again.


I suggest contacting our QuickBooks Support Team. This way, they can add you to our list of affected users and receive live email updates about this issue.


Here's how:


  1. Click the Help option in the upper-right corner.
  2. Go to the Search tab.
  3. Press Contact Us.
  4. Enter your concern and hit Continue.
  5. Choose Chat with us.


Additionally, you can use this link for some guidance on how to manage expenses for each supplier in QuickBooks: Enter and manage expenses in QuickBooks Online.


Drop me a comment below if there's anything else I can help you with related to the expenses and other areas in QBO. Take care.