Thanks for bringing this to our care, @loz256. I want to make sure the integration from Hubdoc to QuickBooks Online gets fix right away.
I may not have personally experienced the hurdle you have, but know that you have the right to be heard, and I'm listening to you. To resolve this, we have to review your account in a secure space. However, my access is limited only, and can't check your QBO company in this public forum for security reasons.
In this case, I still encourage you to reach out to them. That way, they can gather account information in a protected session and create escalations whenever necessary to get you back on track.
Here's how to reach them:
Free to check our support hours to chat or call them at your available time.
If you have additional questions or concerns while working in QBO, feel open to place a comment. Anytime I can help. Take care and have a great day!
I have done this time and time again. No one will actually do anything about it, it just gets passed on to someone else in hope they may do something because clearly know one is competent to actually look into the issue. Then the case gets closed without resolution and I'm back to square one.