Thanks for taking the time to scour our Community space for potential solutions. If you haven't encountered this yet, this solution will prove useful in resolving banking issues, @hannahandersonreid.
I've checked here on our end and there's no reported case about this one. Banking error 102 occurs when there's a problem from your bank's end. Either their website may be undergoing maintenance or have server issues causing interruption between online bank connection to QuickBooks. Here's what to do if you see error 102 or 105.
The bank error 102 is usually resolved within 24 hours. In the meantime, we can manually update the online bank connection in QuickBooks. Here's how:
Then, check the bank's website to make sure everything is working on their end. Let me show you how:
While waiting it will b resolved within 24 hours, we can manually import your bank transactions using a .CSV file, you can check out this article: Manually upload transactions into QuickBooks Online article.
Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.
You can always update us on the result after performing the recommended solutions as I'd like to ensure this is resolved for you. Just leave a comment below and I'll get back to you. Take care always.
Thank you for taking the time to come back to me but I have already troubleshooted doing this things you listed below.
We have no connection issues on our banks end and whenever I manually update the online bank connection is where error 102 occurs, therefore I do think it is a problem with Quickbooks.
What is the course of action if this should not be resolved within 24 hours? I have been trying unsuccessfully to get the bank feed connected since th is morning.
Looking forward to hearing from you.
Thank you for sharing some information and attempting to address the problem, hannahandersonreid.
Before we start, I'd like to know if this is a new account? If so, the ability to connect to bank and credit card accounts to QuickBooks Online may not be available right away. You can reach out to your bank if you continue to receive error 102 or 105.
If everything looks good on your bank's end, you can refresh your connections in QuickBooks once more by following the steps provided by my colleague in manually updating the online connection.
If issue still persists after 48 hours, I suggest contacting our Support Team to help you connect your bank account.
I'm adding this link just in case your having trouble signing in: Get help if you can't sign in to your QuickBooks Online account.
Please let us know how things go or if you have any more banking questions. We'll be happy to assist you. Have a wonderful day!
Thanks for coming back.
No, it's not a new account, and the problem persists across three different Quickbooks accounts that connect with Bankwest.
I will contact the support team on Monday if the problem persists.
Thank you for reporting this issue. Our engineering team is aware of this issue and working with Bankwest to resolve the connection. I would recommend you to contact our customer support team to have your account added to INV-73355 and for you to receive a regular update.
Feel free to post again if you have any other questions and we'd be glad to help.
I appreciate you notifying us about your experience with this issue, @SimbaMcSimba.
Our engineering team is aware of the problem and is coordinating with Bankwest to fix it.
Rest assured that for this case, closed-loop communication has been set. Customers who opt-in to receive email updates will receive regular updates from our product engineers via a closed-loop method.
In the meantime, I suggest contacting our Customer Support team so you'll be added to the list of affected users. Here's how to contact support:
Please note their support hours to make sure they're available for assistance.
Fill me in if you need additional help with banking or QuickBooks. We're always here to back you up. Take care!
Hopefully they actually fix it. I had this problem with my 28 Degrees credit card last year and waited months for a fix before Quickbooks ended up saying they're no longer supporting 28 Degrees. So I've had to really change my workflow. If they drop Bankwest support I'll be moving to Xero at the start of the new financial year.
I can see how important to be able to connect and download your bank feeds in QuickBooks Online. Rest assured the product investigation is in progress and being worked on. I understand some aspects of our products could use some work, customer satisfaction is our top priority and it's feedback like yours that help us improve our product so it fulfills its duty of making your time easier when dealing with your connected bank account or QuickBooks Online file.
We appreciate your understanding on this matter. Again, please know that this is not the experience that we wish you to have. I can assure you that we are doing our best to bring you back to business.