Hi katrina4,
Thanks for posting in the Community!
There's no reported incident at the moment with QuickBooks Online running slow. QuickBooks Online is a web-based service. Also, it relies on your computer or device’s processing power, the amount of available memory (RAM), and the bandwidth of your Internet connection to perform as intended.
Let's perform some basic trouble shooting steps to isolate the situation encountered. Here's how:
Here's the shortcut to open incognito window based on your browser.
- Command + Shift + N (Safari)
- Ctrl+ Shift + N (Google Chrome)
- Ctrl + Shift + P (Mozilla Firefox)
Then, log in to QuickBooks Online and attempt to run the report once more. If it works, you need to clear cache and cookies on your browser and make sure to take note of your saved password and URLS.
Here's an article for the detailed steps: Why is my QuickBooks Online slow?
Feel free to reply to this thread if you have other QuickBooks Online questions. I'll be around to help you.
