Billing In USD

We want to ensure that you do not feel this way, @TCGAUS. Allow me to route you back to the appropriate support again so we can resolve your issue with your billing subscription.

As much as I want to assist you here promptly, the best course of action is to contact our Support Team again, as they have the necessary tools and expertise to investigate your case further.

Additionally, you can utilize our Look-up charge to get more details about Intuit charges to your credit card or bank account. For further information, please refer to this article: Understand Intuit charges on your credit card or bank statement.

I've also added these articles if you want to learn about our Multi-currency feature:

• Multi-currency FAQ
• Set up and use Multicurrency in QuickBooks Online

I'll be around if you have further concerns about your subscription billing. Keep safe.

Once again, the quick books team did not understand the nature of my question 

this is not my company billing in USD this is about Quick Books Billing me in USD and not showing it on the invoice or anywhere else.

I do understand the charges etc., however a rise from $205 to $612 in 12 months for the same product makes you question the ethics of a company.

and the pushing of clients to online Bots and offshore call centers only leads to further frustration 

Hi Dennis,

This is not the kind of experience we wanted you to have. Allow me to provide a few details about your concern. When checking your email address, it appears there are 2 QuickBooks Online subscriptions associated with the file. The first account is a QuickBooks Online Australia version, and the second account is a QuickBooks Online International version. 

Know that QBO Australian version bills customer in AUD currency, while the QBO International account is billed in USD.

I recommend checking your subscription invoice copy for each QBO versions through your QBO Settings and click on Subscription and billing, then select Payment history. 

To switch to a different company, click on Settings and click on Switch company.

Also, we wanted to ensure your details is secured and not shared here in the public space. I recommend reaching out back to our Customer Care Team to better help you.

Feel free to post again in the Community if you have further questions about QuickBooks Online.

Hello Sheila,

I have just wasted another 45 minutes with an offshore  QuickBooks Product Expert | Customer Success Australia and they were not able to offer a solution same person offered to have a supervisor contact me yesterday and same today we will see if this happens, i understand global invoicing , however nowhere on the invoice does it indicate it is in USD , and the price doubled if not tripled when you look at last year's invoice of $205.

Hi Dennis,

Let me check on the support case number you've provided and let me also tap one of the supervisors here to better help you with your subscription concern. Your experience is important to us and we would love the opportunity to take a look into this for you.