Does anyone else get no response from the customer support team or is it just me>

Hello there, amac0109-bigpond,

Can you share what you need help with? The Community is always open. We have users and accountants on the space that might be able to help you.

Any information about your concern will be a big help for me to assist you better.

For now, here are some QuickBooks Self-Employed articles you can read:

• Manually import transactions into QuickBooks Self-Employed
• Set up mileage tracking and vehicles in QuickBooks Online and QuickBooks Self-Employed
• How do I send a BAS Summary Report to an Accountant/Bookkeeper

Don't hesitate to leave a reply on this thread.

I was given the wrong advice on what product I needed and signed up for QB self employed when I needed QB online. I'm now trying to cancel and get a refund on my QB self employed subscription and I'm replying to the emails I'm being sent but they keep responding 24hours later with "we haven't received a response from you". Absolutely infuriating! I can't call anyone because Self employed doesn't have a phone number and online support sends me in circles! USELESS!

Hello there, amac0109-bigpond.

I appreciate your interest in using QuickBooks. Also, I can see the importance of signing the correct product.

Still, I would suggest utilising the QBSE Assistant feature to contact our QBSE support team via chat. Click the Assistant button on the top right corner of the browser. If you're using the app select the menu, then Help & FAQ. They are the ones who can look into your account in a secure session and assist you with processing the refund.

Since you're always getting this message "We haven't received a response from you", I'd recommend accessing QuickBooks using an incognito window. This type of window doesn’t store any cache that causes you to experience unusual behavior. 

If you're able to communicate with them, go back to your main browser and clear its cache. You can also use other compatible browsers in QBO

For more product options, you can reach out to our QuickBooks Sales Team. They can help you choose which product best suits your business needs. Go to this link: https://quickbooks.intuit.com/au/. Then, click Call Sales, and you'll see their contact information.

Let me know if you have other concerns. Stay safe and take care.

Me too - They just don't know how to fix anything - starting to review QB choice

Same as my experience - Intuit has really screwed up Quick Books - and the online version is a real mess.  Good luck

@letseehow2 

There are many options in the market including the free one to replace your QBO.