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rebecca-ibalance
Level 1

For some reason the option to run "last financial year" balance sheet report is missing. The demo file has it but not the real file i am working in.

Has anyone else had this issue? Any fixes you can suggest?
5 Comments 5
IntuitSheila
Level 5

For some reason the option to run "last financial year" balance sheet report is missing. The demo file has it but not the real file i am working in.

Welcome to the Community, rebecca-ibalance.

 

Let me help you check the report period options in your QuickBooks Online account to get you back to running your business.

 

Have you tried switching to a different browser or use new incognito window? If not, I recommend doing that first. The incognito window does not save your browsing history making it a good area to check web data issues.

 

Let’s start by using an incognito/private browser. Here’s how:

 

Google Chrome: press Ctrl + Shift + N

Mozilla Firefox: press Ctrl + Shift + P

Safari: press Command + Shift + N

 

Then, let's access your QuickBooks Online account and attempt to run the Balance Sheet report, and then under Report period check if you can see Last Financial Year from the options. Check also your Accounting method if it is set to Cash or Accrual basis, and then click Run report.

 

If it went through fine, you may want to clear your browser’s cache or use other supported browsers in QuickBooks Online.

 

Let me know how it went! You can drop a comment below and I'll be sure to respond to you.

 

 

 

rebecca-ibalance
Level 1

For some reason the option to run "last financial year" balance sheet report is missing. The demo file has it but not the real file i am working in.

Hi. Thank-you for your reply. I have logged in via Incognito and it has made no difference. 

My only last options are 

Last Week, Last week-to-date, Last month, Last month-to-date, Last quarter, Last quarter-to-date, Last year, Last year to date 

Any other suggestions? I assumed all files should have all reporting functions especial 'last financial year' reports. 

IntuitAika
Intuit

For some reason the option to run "last financial year" balance sheet report is missing. The demo file has it but not the real file i am working in.

Appreciate your response and for doing the troubleshooting steps provided, rebecca-ibalance. 

 

You can try to check on your company settings in QuickBooks Online if you've set the correct month of the financial year. 

 

Here's how: 

  1. Go to Gear icon and select Account and Settings.
  2. Select Advanced
  3. Select the First month of financial year.
  4. Click Save and Done

Once done, try to run the Balance Sheet report again and see if you have Last financial year option available on the Report period drop-down menu. 

 

Let me know if that works well on your end. Have a nice day. 

rebecca-ibalance
Level 1

For some reason the option to run "last financial year" balance sheet report is missing. The demo file has it but not the real file i am working in.

That worked, Thank-you so much 

IntuitAika
Intuit

For some reason the option to run "last financial year" balance sheet report is missing. The demo file has it but not the real file i am working in.

You're welcome, rebecca-ibalance. 

 

I'm glad to know that it works well on your end.

 

Feel free to message us back if you need any help.