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AbegailS_
QuickBooks Team
QuickBooks Team
‎December 08, 2022 09:46 AM

Has any other users had a fake trojan scam popping up when starting up quickbooks? Started last night & continued today and seems to happen whenever I start quickbooks.

I appreciate you for chiming in the thread, @jbd2022. 

 

You can search for the  hidden files and folders or search for files using Windows to find it in case it's hidden. 

 

Here's how: 

  1. On your Desktop or System Tray, select the folder icon to open File Explorer.
  2. Select the View tab and select Hidden Items.

 

Once done, you can follow these steps to search for the files.

  1. On your keyboard, press Windows+E to open the Windows Explorer.
  2. Press Ctrl+F  to select the Search Box.
    • If you don't remember the entire file name, try entering part of the file name.
    • If you only know the file extension, substitute an asterisk for the file name and include the extension. For example, enter *.qbw to search for QuickBooks data files or *.doc to search for Microsoft Word documents.
  3. Your search results will display.

 

If the issue persists, I suggest reaching out to our Customer Support team.

 

One of our agents there will relay this to our Engineers so they can open an investigation. You can contact them through the Help menu.

 

If you need further help resolving the error you're having with your company file. Let me know in the Reply section below. Have a good one. 

Reply
Ed118
Level 1
‎April 12, 2023 09:14 AM

Has any other users had a fake trojan scam popping up when starting up quickbooks? Started last night & continued today and seems to happen whenever I start quickbooks.

Just got the same problem....fake warning with fake QB support number. I did not know. called for help.- Hindi  accent with suspicions questions and sale speeches.  

Reinstalled QB ,  tried to repair …. did not work.

 not sure what to do. any  advice would be helpful. 

thanks  a lot

Ed

Reply
IntuitSheila
Level 8
‎April 12, 2023 09:43 AM

Has any other users had a fake trojan scam popping up when starting up quickbooks? Started last night & continued today and seems to happen whenever I start quickbooks.

Hi Ed118,

 

Thanks for joining the thread. Are you using the QuickBooks Desktop version for US or Canada? If so, I would recommend reaching out directly  to the Desktop Support team. That way, they can further check your account. Also, just a heads up that you've reached the Community page for QuickBooks Online Australia region. My resources is currently limited to the Australian version right now.

 

Here's also the link for the US QuickBooks Community where you can get answers to QuickBooks questions and find tips from experts: Ask the Community.

 

Post again if you have other concerns about QuickBooks Online Australia. Thank you and have a great rest of the day!

Reply
jbd2022
Level 2
‎April 12, 2023 09:51 AM

Has any other users had a fake trojan scam popping up when starting up quickbooks? Started last night & continued today and seems to happen whenever I start quickbooks.

Reinstalling QB won't fix it, you need to find these files and remove them or at least disable them from your windows startup programs folder (run TaskManager, Startup Tab)

 

The files you want to look for below, mine were in:

Users/Public/Documents/Windows and

Users/Public/Documents/Intuit

 

look for:

90s.rtf 

err.html 

QuickbooksDownloader.exe

IntuitDownloadManager.exe

Reply
IntuitSheila
Level 8
‎April 12, 2023 10:23 AM

Has any other users had a fake trojan scam popping up when starting up quickbooks? Started last night & continued today and seems to happen whenever I start quickbooks.

Hi jbd2022,

 

Thanks for sharing these tips for other QuickBooks Desktop users. However, just a heads up you've reached the Community forum for QuickBooks Online Australia region. If you're using the QuickBooks Desktop version in Australia, In Australia the desktop version is called Reckon Account. If you're looking for Desktop Support I highly suggest contacting the Reckon Department. For assistance, please contact Reckon at https://www.reckon.com/au/contact-us/ or by calling 1800 732 566. As much as I love to help you on this, however my tools and access are limited on this kind of account. The best department to reach out is the Reckon department.

 

If you're using the QuickBooks Desktop version for USA, please use this link to reach out support Ask the Community.

 

Post again in the Community if you have QuickBooks Online concerns. Thank you so much and have a great rest of the day!

Reply
Ed118
Level 1
‎April 12, 2023 02:01 PM

Has any other users had a fake trojan scam popping up when starting up quickbooks? Started last night & continued today and seems to happen whenever I start quickbooks.

Hello jbd2022 and everybody,

thanks a lot for your advices and given directions. the problem seems to be resolved or at least disabled.

 corrupted files were found in: 

users/public/ libraries:

-err.html  fake warning sign and  real scammers phone  number

-QBD.exe    same as  IntuitDownloadManager.exe.  or QuickbooksDownloader.exe    publisher name: Solanki Piyushkumar,  not  intuit.outlook.com.  disabled in end tasks and then deleted from file folder.

-90s.rtf  looks like an license agreement, however removed 

 

hope  its helpful.

 

appreciate your help.

cheers.

Ed 

Reply