Has anyone else stopped getting a text message with the passcode to login to QBO? Mine stopped about 7 days ago

Hi there, Clyde. I appreciate you reaching out about the login code issue. I understand you need to access your account, and I'm here to help troubleshoot this with you.

First, I'd like to confirm if you can receive regular text messages from other sources aside from QuickBooks.

If you're not getting any texts at all, you'll need to contact your phone carrier to confirm your plan isn't blocking automated messages from short codes. However, if you're receiving other texts, please check that the numbers 88811 and 97962 aren't blocked on your device. Additionally, ensure your device storage is not full.

Alternatively, if you have an email linked to your QBO account, you can receive the verification code via email instead. On the sign-in page, select I didn't get a text message and choose Email a code.                     

Also, since this has been happening for seven days, I recommend reaching out to our Live Support Team. They have the tools to securely verify and investigate the issue. Here’s how:

1. If you can access your account via email code, click the Help icon inside your account. If you're completely locked out, go to https://qbo.intuit.com/redir/testdrive_au to access a sample company, then click the Help icon from there.
2. Select Contact Us.
3. Enter a brief description of your concern, then click Continue.
4. Choose either Chat or Callback.

To ensure timely assistance, please check our support hours.

I’ll keep an eye on this thread if you have additional questions or need further guidance.