Thanks for using QuickBooks Online in tracking your business transactions, gec-56-bigpond-c. I know it can be rough when you can't view the data on the report. I'm here to help you with that.
Before proceeding, may I know the name of the report? This way, we'll be able to further investigate the main cause of this.
For now, I'd recommend running and customising your reports via a private browser. This helps us determine if this is a browser-related issue. Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
From there, check if the report shows the correct information. If it does, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.
If private browsing doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks.
Additionally, I've added an article that'll help save the report's current customised settings. This ensures you can easily access them in the future: Memorise Data in QuickBooks Online.
Please keep us posted if you have other questions or concerns about running reports in QuickBooks, gec-56-bigpond-c. It's our priority to ensure your record is accurate.
