Good day, Luke.
Can you tell me which section in QuickBooks you want to update your email address? This will help me provide the appropriate steps to fix the error message.
If you're trying to update your company email and getting the error, we can perform some browser troubleshooting steps. Sometimes too much cache accumulation can cause unexpected behavior in QuickBooks. This can result in errors while working with the product.
To check, open your account in a private window. This site doesn't store history on the webpage and can clear the issue. Simply press the following keyboard shortcut keys to access this mode:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, go back to your regular browser and clear its cache. If the issue persists, you can use a different supported browser instead.
Here are a couple of articles that can be helpful when managing account details and working in QuickBooks Online:
If you still have concerns about changing your email in QuickBooks, don't hesitate to post it in the Community. I'm always here to help you out.
