Here is the CASE ID 15111336648 Double charged. Why did they close this when they never resolved the issue. Maybe Michelle b is a scamer and doesn't reapy work for qb?

If they at least gave me another yearly subscription I would have felt cheated out of my money bow they just send me an automated response wich doesent help at all and the lady Michel said she sees the charge and passes me onto  a non existing engineer team.

It's bad qb need to stop these scamers.

Hi michomarble,

This is not the kind of service we want you to experience, michomarble. We would like to help you further investigate on the duplicate charge on your account in a secure environment. For that, please contact our Support Team and provide the screenshot of your bank statement showing these duplicate charges. Here's how to contact us:

1. Click the ? Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

For your reference, you may also check this article: How to understand your subscription rates and charges.

Thank you for bringing this matter to our attention. If you have any further questions or need additional assistance please don't hesitate to reach out. We're here to help. 

No way am I dealing with that again phone callas that went for hours you should get managers to look into the phone calls and lway they didn't do anything but waste my time.

Hello michomarble,

I understand that you're still having difficulties with your QuickBooks Online subscription billing charges. For us to continue assisting you with your billing concerns, I would recommend contacting back our Customer Success Team. You can quote the case number you have provided so you won't repeat yourself. All conversations notes and emails is under your case for reference.

As the Community is a live forum, we're unable to ask for more details here for your security.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and click the Contact Support Team button.
3. Select either Messaging or Callback.
4. Enter your question and click Let's talk.
5. Choose either Start a chat.

 Please feel free to leave a reply below, and I'll get back to you as soon as possible. Take care!

What a joke don't trust quiickbooks support

Theives Michelle from quickbooks support

Look at these crooks

Hi michomarble,

Thank you for the screenshot you have shared. For the security of your account, I'll be sending you an email to continue assisting you with your QuickBooks Online concern. 

I'm not wasting any more time. you  look into this and see it took a month to get absolutley no where and took up probably more than 6hours of my time on the phone.

I think you're workers are stealing from you because it was shocking to me and I am supposed to trust my financial dealing with you. I paid twice for this year's subscription but I am done when it's over I will have my accountant fin another book keeping software to use.

You should look into this properly.

Hi michomarble,

I understand your part and that is not the experience my team strives for. I want to help you with your billing concern. I have sent you an email thread to continue assisting you. I'll definitely look in to the suport case ID provided.

I don't want the contant phone calls and harassment I went through last time look into that case yourselfs because I don't want to deal with it any more. Clearly you have thief's in youre workforce of customer care.  Michelle and whoever is there I gave you the case I'd. 

Don't call my phone like you did last time please I'm fed up and exhausted. 

I will call it a loss. I am disappointed by intuit quickbooks.

Hi michomarble,

I'll take note of that and respect your decision you no longer wanted to be contacted via phone. Allow us to communicate with you via email. I've sent you a different email thread aside from the response you're getting from the QuickBooks Online Community. I'll be further investigating the billing concern you have previously raised and will send you an email update as soon as possible.

Post again in the Community if you have further concerns about QuickBooks Online.