Hello, jsavage-pgamembe.
I'd like to dig a little bit deeper regarding the Trips option and help you resolve the issues.
Did you encounter an error message while tracking your trips or manually recording them? If so, can you give me the details in your reply? I'll be able to come up with the necessary steps to help you fix this.
In the meantime, I'll lay down a bunch of solutions to help you with the issues.
Are you using a browser to access your Self-Employed account?
If the trips aren't syncing properly or if you're encountering an error message, this might be caused by a cache-related issue. When a browser's cache data is full or corrupted, it can cause certain issues like this.
You'll want to isolate this using a private or incognito browser:
- Google Chrome: CTRL + Shift + N.
- Microsoft Edge: CTRL + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Safari (new versions): Command + Shift + N
From there, log in to your Self-Employed account and log your trips again. When you're able to do so, go back to the regular browser and clear the cache. This will remove the webpage data that's causing the issue.
You can open this article if you need help clearing the cache: Clear cache and cookies to fix issues when using QuickBooks Online (this article is for QuickBooks Online but the steps work for the Self-Employed version).
Close out any browser instances to complete the process.
Though, you can also use another supported browser (good for ruling out browser-related issues).
However if you're using your mobile phone, there are bunch of steps you can do to fix the problem. Depending on your device, you'll want to open one of these articles for the solutions:
Need help categorising your transactions for your taxes after dealing with the Trips issues? You can check this article for the steps and details: Categorise transactions in QuickBooks Self-Employed.
I'm still down to answer any other concerns you might have with the Trips option. If you have any other questions, feel free to add them to your reply. I'm always here to help.
