How are you all getting around the issue of the bankfeed not updating? My last update was 13 March.

Hi roslyn1, 

Bank feeds not updating can be really frustrating, I'm going to try help you out as best as I can.

Have you tried selecting the manual update button at the top right of the Banking/Transactions tab?

Also, if it's a standard feed, you might want to try selecting the pencil icon, then edit sign in info - you would then re-enter your banking information there.

I would love to know more about your situation to better assist you, which bank are you with?

Look forward to hearing from you.

Kristian. 

The whole system isnt working, I brought it to their attention on 17th March and engineers have been working on the problem ever since with no End date in sight.

Thanks for your reply roslyn1.

It seems as though you might have a CASE ID? (you can find this in the subject line of the emails you get from us)

If so, are you able to share this with us and we can follow up with you?

Kristian

I'm also having this issue. I contacted Quickbooks 5 days ago who said they are aware of the issue and to keep an eye on https://status.quickbooks.intuit.com.au. It seems that they are still having this issue. What I don't understand is how they can let it go on for so long. How are people supposed to run their businesses!

Kristian I had a look into your suggestion here, but on doing that there is no option to re-enter any account information???

Hi Michelle24, 

I believe you have a Direct Feed with your bank account, which is most likely the reason you cannot see that option I mentioned previously as those steps can be used to troubleshoot Standard Feeds only.

We are currently experiencing some disruptions to certain Direct Feed connections that is affecting a number of customers with yourself being one of them.

Investigations are still ongoing. Engineers across multiple banking teams continue to work on this issue with high priority. 

As you stated previously Michelle24, our status page is the best way to keep up to date with what is transpiring at the moment - https://status.quickbooks.intuit.com.au/

We appreciate your patience in this matter and hope to resolve these issues as soon as possible to avoid any further roadblocks.

Kristian. 

Thanks for your reply Kristian. Your response if fairly useless, how am I supposed to run my business in the meantime? You should be refunding every customer who is experiencing this issue. Charging people for something that does not work is called fraud.