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robert-langmead
Level 1
posted
‎March 14, 2021 03:41 PM
last updated ‎March 13, 2021 8:41 PM

How do I fix? 14/03/2021 - Pay Run creation is currently disabled as the status of your subscription is KEYPAY_EXCEPTION.?

 
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2 Comments 2
sujitha1
Level 1
‎March 14, 2021 05:39 PM

How do I fix? 14/03/2021 - Pay Run creation is currently disabled as the status of your subscription is KEYPAY_EXCEPTION.?

same issue. pls post if yours is resolved.

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Intuit Zac
Content Creator
‎March 15, 2021 11:02 AM

How do I fix? 14/03/2021 - Pay Run creation is currently disabled as the status of your subscription is KEYPAY_EXCEPTION.?

Hi Sujitha1, 

 

There was an outage on Sunday 14th which prevented QuickBooks Online Payroll powered by KeyPay users from viewing or running payroll. This has since been fixed and users should no longer be experiencing any more difficulty.

 

Thank you for your patience and understanding with this. 

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