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Hi switchedonbookke,
There could be a number of reasons as to why this might be happening.
Firstly, here are the steps to replicate in order to invite the accountant to the file:
If they still can't connect, there may be a web browser issue. Ask them to open the invite manually:
This opens the sign-in page manually.
Sometimes, it could be the invitation itself. In this case delete the original invite then re-send a new one:
I've outlined a few things you can try, let us know how you go from there.
Kristian.
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